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Return Policy

Returns and Exchanges

Returns and Exchanges

Products may be returned for exchange or refund in new, unused condition within 30 days of the invoice. In order to expedite the return process, please use the following instructions below.

  1. Contact Customer Care department at 0845 5280276 to request a Return Authorization (RA) number.
  2. Write the RA number on the outside of the shipping package. Returns received without an RA may not receive credit and/or may experience delayed processing.
  3. Ship the product to the following address: (All shipping cost to be paid by buyer)

    Bio Skin UK Ltd
    19 Moorfield Road, Suite 101
    Slyfield, Guildford, Surrey.
    GU1 1RU

  4. Discontinued products, custom products, non-stock products, or products that have been altered by the Buyer are not returnable. Any returned item(s) are inspected and the Buyer will be notified of the outcome.